Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. 

Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

Elizabeth Beauty and Laser reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

BOOKING APPOINTMENTS

Appointments are essential. To avoid disappointment we recommend you book your treatment in advance by call, email or contacting us on our social media accounts instagram & facebook. We will send you an SMS reminder 24 hours before your appointment, so you can change, confirm or cancel by responding to the text or calling us immediately. If you cannot make your appointment for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.

ARRIVAL

Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments 

CANCELLATIONS

If you need to cancel your appointment, please contact us at least 24hours in advance. Since we turn away other clients to hold your booking, any cancellations including a no-show that occurs 3 consecutive times will result in notice given to client with 50% non-refundable deposit required for all future bookings. 

REFUND POLICY – PRODUCTS

We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product we can send it back to the manufacturer for review.

REFUND POLICY – SERVICES

Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below). We do not give refunds on any treatments, however, we will look into your concerns immediately and try to resolve the matter as quickly as possible. 

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals.

You agree to these terms by purchasing pre-paid treatments.

COMPLAINTS PROCEDURE

It is our duty of care to ensure that every client is delighted with the services that they receive at Elizabeth Beauty and laser.

However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email at [email protected]

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.

CLIENT TREATMENT FORM & HEALTH CONDITIONS

All new clients will be requested to complete a Client treatment form before our therapist can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client treatment form every 6 months so that we can update our records.

CUSTOMER BEHAVIOUR

We are a small family owned business and we appreciate every client that trust us with their treatment however, we also do not tolerate bullying ,harassment and abusive behaviour and we reserve the right to refuse preforming any treatment if the therapist feels uncomfortable or threatened at any time. 

Any inappropriate, abusive or threatening behaviour may be reported to the police.

AGE RESTRICTIONS

You must be 18 or over to receive any treatment , all clients under the age of 18 will require written parental consent. We reserve the right to refuse performing treatments on any guest who is under the age of consent.

SPECIAL CIRCUMSTANCES

Pregnant woman can indeed receive many treatments as long it is not in the first trimester.

We will not perform any treatment if there is any morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is in bed rest.

THERAPIST/STAFF ILLNESS

Unfortunately, we may have to cancel your appointments due to therapist/staff illness and emergency. In the case that we cannot reschedule your appointment in the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

If the appointment is booked with a pre-paid treatment, it will only be rescheduled or credit added to the account no refund will be provided. 

PRICING

While we endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning.